Bringing the best of Office Mix Preview to Office 365

Thank you for using Office Mix Add-In Preview. We would like to let you know that we are retiring the Office Mix Preview service on May 1, 20‍18 and need you to take action to save your files. Please make sure to migrate all of your content to a storage location of your choice before the retirement date to avoid losing any of your data.  Read on to learn more about how we will be adding the best of Office Mix across PowerPoint, Stream, and Forms to make it even easier for you to create and share interactive online videos. 

What do you need to do to prepare for this change? 
If you have an Office 365 account that includes Microsoft Stream* and would like us to migrate your existing mixes to Stream, please click here to visit the Office Mix migration page, sign in, and follow the prompts to automatically migrate your data.  When the process completes, your mixes will be stored on Microsoft Stream as videos.  You can continue to access Office Mix until May 1, 20‍18.

Mixes migrated to Stream will not include the following interactive content: analytics data, quizzes or apps. If you do not have access to Stream, you can save your Mixes as PowerPoint files (.pptx), and your analytics data as Excel files (.xlsx) to your storage location of choice at any time before May 1, 20‍18.  Please visit our help article for more details.   

*Office 365 plan features vary by license. See licensing details to learn if you already have access to Microsoft Stream and what features you can use, or to upgrade your plan.

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Knowledge Base

  1. Creating a Mix 

    1. What is the ideal computer setup to create a mix? Do I need some crazy super, schmancy-new computer?
    2. How do people use Office Mix? Do I have to flip a class to use it?
    3. What types of logins do you work with?
    4. What happens if I make a mistake when recording? Do I need to rerecord the entire thing?
    5. Using a Bluetooth headset for recording Mixes
  2. Getting Help 

    1. Issues with quizzes in Mix? Use the OffCAT tool
    2. Why can't I watch or upload my mix from within my organization?
    3. Error trying to preview or record a newer Mix - upgrade
    4. Slide animations and transitions are not working properly
    5. I tried to install Office Mix, and I received a prompt that I need Service Pack 1 for Office. Can you explain and tell me what to do?
  3. Known issues 

    1. Your browser is not supported anymore. Please update to a more recent one
    2. Update button in Mix ribbon not lighting up on Windows 7
    3. Mix tab disappears
    4. Setup fails with 'Access Denied' and you are using Symantec\Norton antivirus
    5. Fix for "Office Mix 32-bit requires PowerPoint 2013 32-bit, version SP1 or later" error
  4. Mix Authoring 

    1. If I change my mix after I've started uploading, or if I change my PowerPoint file in the future, will those changes appear on the website?
    2. My Record buttons are disabled.
    3. Why do my PowerPoint animations look different in a mix?
    4. My webcam malfunctions when I try to record a mix.
    5. What are the keyboard shortcuts in the lesson recorder?
  5. Quizzes, Videos and Apps 

    1. App isn't inserted after clicking the "Trust" button
    2. When inserting a quiz I receive an error message stating "This app could not be started."
    3. Introducing WYSIWYG editing in quizzes and polls
    4. Error: We can't start this app because it isn't set up properly
  6. Watching and Sharing 

    1. On which devices can I watch a mix? Can I watch mixes on my tablet, phablet or phone?
    2. I am unable to watch a mix. What do I do?
    3. How do I share my mix? Can anyone see my mix?
    4. Is the mix just an online video? What makes it different than a video?
    5. Can you explain what the 'Export to video' button is?
  7. What is Office Mix 

    1. What does Office Mix do?
    2. How much does Office Mix cost?
    3. Email Notifications
  8. All articles 

    1. What does Office Mix do?
    2. On which devices can I watch a mix? Can I watch mixes on my tablet, phablet or phone?
    3. Can I publish a deck without recording audio or video?
    4. In the Ohm's Law lesson I get an error message that TouchDevelop could not create a local database.
    5. Error: "App Error We couldn't connect to the catalog server for this app"
    49 articles 

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