Customer Feedback for Office Mix

Hello Mixers. A new version of Office Mix is now available.

On December 3rd January 2015, we released a update to the Office Mix add-in and cloud service that provides a number of new capabilities that we believe you will like. For additional details, please visit this article. As always, please keep the feedback coming.


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Knowledge Base

  1. Creating a Mix →

    1. What is the ideal computer setup to create a mix? Do I need some crazy super, schmancy-new computer?
    2. How do people use Office Mix? Do I have to flip a class to use it?
    3. What types of logins do you work with?
    4. What happens if I make a mistake when recording? Do I need to rerecord the entire thing?
    5. Using a Bluetooth headset for recording Mixes

  2. Getting Help →

    1. Issues with quizzes in Mix? Use the OffCAT tool
    2. Why can't I watch or upload my mix from within my organization?
    3. Error trying to preview or record a newer Mix - upgrade
    4. Slide animations and transitions are not working properly
    5. I tried to install Office Mix, and I received a prompt that I need Service Pack 1 for Office. Can you explain and tell me what to do?

  3. Known issues →

    1. Your browser is not supported anymore. Please update to a more recent one
    2. Update button in Mix ribbon not lighting up on Windows 7
    3. Mix tab disappears
    4. Setup fails with 'Access Denied' and you are using Symantec\Norton antivirus
    5. Fix for "Office Mix 32-bit requires PowerPoint 2013 32-bit, version SP1 or later" error

  4. Mix Authoring →

    1. If I change my mix after I've started uploading, or if I change my PowerPoint file in the future, will those changes appear on the website?
    2. My Record buttons are disabled.
    3. Why do my PowerPoint animations look different in a mix?
    4. My webcam malfunctions when I try to record a mix.
    5. What are the keyboard shortcuts in the lesson recorder?

  5. Quizzes, Videos and Apps →

    1. App isn't inserted after clicking the "Trust" button
    2. When inserting a quiz I receive an error message stating "This app could not be started."
    3. Introducing WYSIWYG editing in quizzes and polls
    4. Error: We can't start this app because it isn't set up properly

  6. Watching and Sharing →

    1. On which devices can I watch a mix? Can I watch mixes on my tablet, phablet or phone?
    2. I am unable to watch a mix. What do I do?
    3. How do I share my mix? Can anyone see my mix?
    4. Is the mix just an online video? What makes it different than a video?
    5. Can you explain what the 'Export to video' button is?

  7. What is Office Mix →

    1. What does Office Mix do?
    2. How much does Office Mix cost?
    3. Email Notifications

  8. All articles →

    1. What does Office Mix do?
    2. On which devices can I watch a mix? Can I watch mixes on my tablet, phablet or phone?
    3. Can I publish a deck without recording audio or video?
    4. In the Ohm's Law lesson I get an error message that TouchDevelop could not create a local database.
    5. Error: "App Error We couldn't connect to the catalog server for this app"
    49 articles →

Feedback and Knowledge Base

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