Knowledge Base

  1. Creating a Mix 

    1. What is the ideal computer setup to create a mix? Do I need some crazy super, schmancy-new computer?
    2. How do people use Office Mix? Do I have to flip a class to use it?
    3. What types of logins do you work with?
    4. What happens if I make a mistake when recording? Do I need to rerecord the entire thing?
    5. Using a Bluetooth headset for recording Mixes
  2. Getting Help 

    1. Why can't I watch or upload my mix from within my organization?
    2. Error trying to preview or record a newer Mix - upgrade
    3. Slide animations and transitions are not working properly
    4. I tried to install Office Mix, and I received a prompt that I need Service Pack 1 for Office. Can you explain and tell me what to do?
    5. I have PowerPoint 2013 SP1 (or PowerPoint 2016), but my Office Mix installation is still failing, what should I do?
  3. Known issues 

    1. Update button in Mix ribbon not lighting up on Windows 7
    2. Mix tab disappears
    3. Setup fails with 'Access Denied' and you are using Symantec\Norton antivirus
  4. Mix Authoring 

    1. If I change my mix after I've started uploading, or if I change my PowerPoint file in the future, will those changes appear on the website?
    2. My Record buttons are disabled.
    3. Why do my PowerPoint animations look different in a mix?
    4. My webcam malfunctions when I try to record a mix.
    5. What are the keyboard shortcuts in the lesson recorder?
  5. Quizzes, Videos and Apps 

    1. App isn't inserted after clicking the "Trust" button
    2. When inserting a quiz I receive an error message stating "This app could not be started."
    3. Introducing WYSIWYG editing in quizzes and polls
  6. Watching and Sharing 

    1. On which devices can I watch a mix? Can I watch mixes on my tablet, phablet or phone?
    2. I am unable to watch a mix. What do I do?
    3. How do I share my mix? Can anyone see my mix?
    4. Is the mix just an online video? What makes it different than a video?
    5. Can you explain what the 'Export to video' button is?
  7. What is Office Mix 

    1. What does Office Mix do?
    2. How much does Office Mix cost?
    3. Email Notifications
  8. All articles 

    1. What does Office Mix do?
    2. On which devices can I watch a mix? Can I watch mixes on my tablet, phablet or phone?
    3. Can I publish a deck without recording audio or video?
    4. In the Ohm's Law lesson I get an error message that TouchDevelop could not create a local database.
    5. Error: "App Error We couldn't connect to the catalog server for this app"

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