I am unable to watch a mix. What do I do?

To start, make sure you are using a supported browser on your computer. We have listed all supported browsers and devices in another article.

If you are using a supported browser and saw an error message when loading or watching mix in player, refresh your browser to try again.

If that does not resolve the issue, close all browser windows and try watching mix in new browser window. In some cases, the browser process might not exit even after closing all browser windows. To avoid any issues caused by browser state, make sure there are no browser processes running by closing all browser processes using Task Manager on Windows or Force Quit on a Mac.

If that does not resolve the issue, try another supported browser on your computer.

If that does not resolve the issue, restart your computer and try again.

Still not able to watch? Please contact us with the URL you used to watch the mix.

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