Getting Help ← Knowledge Base Issues with quizzes in Mix? Use the OffCAT tool Why can't I watch or upload my mix from within my organization? Error trying to preview or record a newer Mix - upgrade Slide animations and transitions are not working properly I tried to install Office Mix, and I received a prompt that I need Service Pack 1 for Office. Can you explain and tell me what to do? I have PowerPoint 2013 SP1 (or PowerPoint 2016), but my Office Mix installation is still failing, what should I do? Why can't I find the mix tab in PowerPoint? Why can't I see the Delete link on failed uploads on My Mixes page?